SHIPMENTS AND RETURNS

Shipping of your package 

Packages are usually shipped within 2 days after receipt of payment. They are sent via knutsford express to your town.

Shipping costs will be due at  knutfords company office. Approximatly arround 650$ jmd

Your package  is shipped at your own risk, but special attention is paid to fragile items.

The goods travel at the risk and peril of the buyer even when they are sold "Franco de Port".

Since we have a point of sale in montego bay, where you can pick up your orders, the mailing remains a paid service.

Track your package:

An email will be sent to you as soon as your order is sent by filling in its traceability number.

All the details of your orders are present in the history of your account where you can consult it at any time

In case of damage to the package: Notify the problem on the bill that you will sign the carrier. We insist that the package must be checked in front of the deliveryman, any missing or damaged item must be indicated on the delivery note before signing for receipt. No further appeal will unfortunately be possible without this mention, since the insurance covers no damage or loss without this indication.

If this item has been correctly executed, send us in 48hours the photos of the damage, along with your full details, the order number and tracking number of the package followed by the name of the delivery company to the email address next: info@roxils.com

Keep the packages and damaged objects until we send a message to you allowing the destruction.

After receiving your email, you will be quickly compensated via our services. In the event of damage or loss, it will be the insurance of the carrier which, if this one accepts the file as valid, will compensate or not the loss or the damage of the parcel. In the case of a favorable response, the delay can vary from 1 year to...

ADRESS RETURNS:

ROXILS PROLASH LIMITED

KNUTSFORD EXPRESS OFFICE

MONTEGO BAY

+18768427548